Skip to main content



What We Make It™ is an emergent service design agency that works with governments and public sector agencies – collaborating with all relevant parties to reimagine the digital delivery of public services.

We believe that the best public service experiences are perpetually evolving with the pace of technological change and ever increasing user expectations. The best service experiences cannot be prescribed or imposed, they must be co-created. They are the result of radical collaboration and a collective thirst for exploring the unknown. We believe that there isn’t one right way for a service to be designed. There is only what we make it, together.

What We Make It is looking to hire a Service Designer to work closely with our growing service design team of researchers, UX and usability experts, development and QA team members to discover, prototype, test, iterate and deploy current best practice based digital services for the public sector.


  • lead client engagement sessions with confidence including managing multi-participant discovery workshops and interviews to gain deep insight into the needs of the people who will be using a service
  • create user journeys, discovery reports and other architectural artefacts
  • design prototypes, wireframes, and complex systems in low or high fidelity
  • conduct usability tests, synthesize the findings and iterate and refine your work


  • have at least four years’ experience in UX/UI design, usability or related fields.
  • understand the importance of accessibility of digital platforms for all users
  • have experience with Figma, Adobe XD, or related platforms
  • have worked within an agile Scrum project management environment
  • understand how to work closely with front and back-end developers to bring service design to life
  • have exceptional verbal and written communication skills


  • full time permanent role
  • salary starting at $70,000, commensurate with experience
  • minimum 3 weeks vacation
  • birthdays off
  • medical, dental, disability, and life insurance
  • RRSP matching program
  • flexible work environment – work from home or in-office or any combination therein
  • central downtown Halifax office for the days that you want to work out of an inspiring space with your peers
  • new MacBook Pro

We mindfully create a diverse team and a culture that strives to foster a strong feeling of belonging. We appreciate receiving applications from people from all backgrounds, ages, abilities, and orientations and will evaluate candidates without bias. However, only candidates selected for an interview will be contacted.

How To Apply

We’re most concerned with your work and attitude, not where you went to school or where you’ve worked. Please submit your resumé or LinkedIn profile, and link up your portfolio. While we appreciate any and all applications, only those applicants selected for an interview will be contacted.

What We Make It™ is a human-centred UX design agency working with governments and public sector agencies to reimagine the digital delivery of public services.